I. RETURN POLICY

1. Exchange

Any new product sold by Pro Liquid PC includes a 1-year warranty against manufacturing defects. We only exchange defective products. If you ever believe that a product is defective, you must immediately contact us by email (stef@proliquidpc.com) and provide us with details of the product and its defect. We will tell you how to proceed.

Once we have received the returned product, we will examine it carefully and inform you by email, within a reasonable time, if its defect entitles you to a replacement. If necessary, we will send you a replacement product.

Any property that has suffered physical breakage or breakage due to improper use will not be replaced.

2. Shipping and handling charges

Shipping costs shown on the invoice (if applicable) are non-refundable. In case of exchange, the shipping costs are the responsibility of the customer, as well as the insurance costs. You are responsible for any loss or damage to the equipment that occurs during shipping. We cannot guarantee that we will receive the item you are returning.

 

II. DELIVERY POLICY

3. General Information

Orders are subject to stock availability. If the inventory of an item is exhausted at the time you order it, we will notify you and refund the full amount of your order.

4. Places of delivery

Items offered on our website can only be shipped to addresses in Canada. No delivery outside of Canada is currently possible.

5. Delivery time

We endeavor to ship orders within three (3) business days from the date of the order. Delivery times should only be indicative and are subject to acceptance and approval of your order. Unless there are exceptional circumstances, we will make every effort to have your product delivered within ten (10) days of the date of your order. Please note that we do not ship on weekends and holidays.

The delivery date may vary depending on the shipping practices of the courier company, the place of delivery, the delivery method and the items ordered. In case of late delivery, Pro Liquid PC can not be held responsible for delivery times not respected by the courier company. It is also possible that the products are delivered in several separate shipments.

6. Shipping costs

Shipping costs are set at fifteen dollars ($15.00), just add the items you want to buy to your cart and proceed to the checkout page. It is on this screen that the shipping costs will be displayed.

7. Items damaged during transport

If the packaging is damaged in any way upon arrival of the product, please contact us immediately by email(stef@proliquidpc.com).

8. Questions

If you have any questions about the delivery of your order, please contact us by email(stef@proliquidpc.com).

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