I. RETURN POLICY

1. Exchange

Any new product sold by Pro Liquid PC includes a 1-year warranty against manufacturing defects. We only exchange defective products. If you ever believe that a product is defective, you must immediately contact us by email (stef@proliquidpc.com) and provide us with details of the product and its defect. We will tell you how to proceed.

Once we have received the returned product, we will examine it carefully and inform you by email, within a reasonable time, if its defect entitles you to a replacement. If necessary, we will send you a replacement product.

Any property that has suffered physical breakage or breakage due to improper use will not be replaced.

2. Shipping and handling charges

Shipping costs shown on the invoice (if applicable) are non-refundable. In case of exchange, the shipping costs are the responsibility of the customer, as well as the insurance costs. You are responsible for any loss or damage to the equipment that occurs during shipping. We cannot guarantee that we will receive the item you are returning.

 

II. DELIVERY POLICY

3. General Information

Orders are subject to stock availability. If the inventory of an item is exhausted at the time you order it, we will notify you and refund the full amount of your order.

4. Places of delivery

Items offered on our website can only be shipped to addresses in Canada. No delivery outside of Canada is currently possible.

5. Delivery time

We endeavor to ship orders within three (3) business days from the date of the order. Delivery times should only be indicative and are subject to acceptance and approval of your order. Unless there are exceptional circumstances, we will make every effort to have your product delivered within ten (10) days of the date of your order. Please note that we do not ship on weekends and holidays.

The delivery date may vary depending on the shipping practices of the courier company, the place of delivery, the delivery method and the items ordered. In case of late delivery, Pro Liquid PC can not be held responsible for delivery times not respected by the courier company. It is also possible that the products are delivered in several separate shipments.

6. Shipping costs

Shipping costs are set at fifteen dollars ($15.00), just add the items you want to buy to your cart and proceed to the checkout page. It is on this screen that the shipping costs will be displayed.

7. Items damaged during transport

If the packaging is damaged in any way upon arrival of the product, please contact us immediately by email(stef@proliquidpc.com).

8. Questions

If you have any questions about the delivery of your order, please contact us by email(stef@proliquidpc.com).

 

III. TERMS OF SERVICE

9. Introduction

This website is administered by Pro Liquid PC. The terms “we”, “us” and “our” refer to  Pro Liquid PC. Use of our website is subject to the following Terms of Use, as amended from time to time (the “Terms”). The Terms should be read in conjunction with any other terms or notices appearing on the pages of our website. Please read these terms and conditions carefully. They apply to all users of our website, including those who shop on it, customers and suppliers. If you use this website, you agree to be bound by and agree to be bound by the Terms and Our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not permitted to access or place an order on our website and its services.

10. Use of our website

You agree to use our website for legitimate purposes and not for illegal or unauthorized purposes, including in violation of any intellectual property or privacy laws. By agreeing to the Terms, you represent and represent that you have reached at least the age of majority in your state or province of residence and that you can legally enter a legally valid contract.

You agree not to use our website for any activity that would constitute a civil or criminal offence or that would contravene any law. You agree not to attempt to harm the network or security features of our website or to access our systems without permission.

You agree to provide us with accurate personal information such as your email address, mailing address and other contact information to allow us to process your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect this information and use it to communicate with you in accordance with our Privacy Policy.

11. Terms and Conditions

We reserve the right to refuse to provide a service to anyone, at any time and for any reason. We reserve the right to make changes to the Website, which may include the elimination, modification, suspension or termination of any aspect of the Website at any time, without notice. We may impose new rules or restrictions related to the use of our website. You agree to periodically review the Terms, and if you continue to access and use our website, this will mean that you accept all changes made to it.

You agree that we will not be liable to you or any third party for any modification, suspension or termination of our website or any offer on our website in relation to service, content, function, or product.

12. Products or Services

Orders placed on our website are subject to stock availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or restrict sales of our products and services to any person or household, or in a geographic area or territory.

The prices of our products are subject to change without notice. Unless otherwise stated, prices displayed on our website are in Canadian dollars.

We reserve the right, in our sole discretion, to refuse orders, including those that appear to have been placed by distributors or resellers. If we believe that your order is fraudulent or based on inaccurate information, we have the right to cancel it and inform the relevant authorities.

We do not guarantee the accuracy of the color or design of the products presented on our website. We have spared no effort to ensure that the colour and design of our products are indicated as accurately as possible on our website.

13. Links to Third Party Websites

Links to or from other websites are provided for convenience only. We do not verify, endorse or approve of the sites to which the external links presented on our website lead or that contain links to it, nor their content, the third parties named therein, their products and services. We have no control over these sites and are not responsible for them. You alone assume the risk of using a link to another site and we will not be liable for any damages resulting from such use.

Links to software download sites are provided for convenience only and we are not responsible for any problems or repercussions arising from downloading software. Use of any downloaded software is governed by the terms of the user rights agreement that accompanies or is provided with the software, if applicable.

14. User Comments, Feedback and Other Contributions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments, and other content (collectively, “Content”) that you post, distribute, or share on or through our website, or using services offered in connection with our website. You also acknowledge that you assume full responsibility for the Content, including its legality and trademark, copyright, and intellectual property rights.

You agree that we may revise, adapt, modify, recreate, publish, or distribute any content you submit because of a specific request we have made. You also agree that we are not obligated to maintain the confidentiality of the content, to remunerate the creation of the content or to respond to it.

You agree not to post, distribute, or share any content on our website if it is protected by copyright, trademark, patent, or any other proprietary right, without the express consent of the owner of such rights. You further represent that your content will not be illegal, abusive or obscene and that it will not contain any viruses or malware that could harm the activities of our website. You will be solely responsible for any content you create and its accuracy. We assume no responsibility and cannot be held responsible for any content posted by you or any third party.

We reserve the right to prevent you from posting on our website and from removing or removing any content that we deem objectionable. You consent to such removal or deletion and waive any claim against us related to such removal or deletion of your content.

15. Your Personal Information

Please see our Privacy Policy to learn how we collect, use, and disclose your personal information.

16. Errors and omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or up to date. We reserve the right to correct any errors, inaccuracies or omissions and to modify or update the information at any time, without notice (even after an order has been processed). Such errors, inaccuracies or omissions may relate to the description, price, promotion, and availability of our products, and we reserve the right to cancel an order or not to process it if an error has crept into its price or in the information related to its availability, to the extent permitted by law.

We do not undertake to update, modify, or clarify the information on our website, except as required by law.

17. Disclaimer and Limitation of Liability

You assume all responsibility and risk for your use of our website, which is provided as is, without warranty, representation, or condition of any kind, express or implied, with respect to information obtained on or through our website, including without limitation all content, materials, functions, and services provided on our website. All of this is provided without warranty of any kind, including but not limited to the availability, accuracy, completeness or usefulness of the content or information, uninterrupted access to it, warranty of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website, its operation or the content and materials related to the services offered on it will be provided in a timely and uninterrupted manner or that they are secure or error-free, that defects will be corrected or that our website or the servers that host it are free of viruses or other harmful elements.

Use of our website is at your sole risk, and you assume full responsibility for any costs associated with such use. We will not be liable for any damages whatsoever related to the use of our website.

Like our affiliates and content or service providers, we, as well as our directors, officers, agents, subcontractors, suppliers and employees, release ourselves and our employees from any direct, indirect, special, incidental, consequential, exemplary or punitive damages, for any loss or cause of action,  loss of revenue, profits, business or sales revenue, or for any other type of damages, in contract or tort (including negligence), formal or other liability resulting from your use of our website, your inability to use it, its performance, content, documents presented therein or its operation,  even if we are warned of the possibility of such damages.

Some jurisdictions do not allow the limitation of liability, or the exclusion or limitation of certain damages. In such jurisdictions, some of the above notices, exclusions or limitations may not apply, in which case our liability will be limited to the extent permitted by applicable law.

18. Indemnification

You agree to defend, hold harmless and indemnify us and our affiliates, as well as our directors, officers, agents, subcontractors and employees and those of such companies from and against any and all losses, liabilities, claims and expenses (including attorneys’ fees and expenses) related to the use of our website,  your failure to comply with the Terms, the publication or dissemination by you of any material on or through the Website, including any claim by third parties that the information or materials you have submitted infringe the proprietary rights of third parties.

19. Complete Agreement

The Terms and all documents expressly referred to therein represent the entire agreement between you and us with respect to the subject matter of the Terms and supersede all prior agreements, understandings and arrangements between you and us, whether oral or written. You and we acknowledge that in agreeing to these Terms, neither you nor we have relied on any representation, warranty or promise given by the other party or implied from any oral or written exchange between you and us prior to acceptance of the Terms, except as expressly stated in the Terms.

20. Waiver

Our failure to exercise or enforce any right specified in the Terms or any provision contained therein shall not constitute a waiver of such right or provision. A waiver by us related to any breach shall not constitute a waiver of any subsequent breach. No waiver by us shall be effective until it has been served on you in writing.

21. Headers

The headings and headings in this document appear for convenience only.

22. Severability

If any provision of the Terms is held by any of the Terms to be invalid, illegal, or unenforceable by any competent authority, that provision will be deleted from the other Terms, which will continue to be valid and enforceable to the extent permitted by law.

23. Governing Law

Any dispute relating to or arising out of the Terms, Privacy Policy or use of our website or our products and services offered on it will be resolved in accordance with the laws of the Province of Quebec, without regard to its conflict of laws rules. Any suit, action or dispute related to the Terms or your use of our website must be brought in the courts of the Province of Quebec, in the City of Montreal, and you irrevocably agree to the appropriateness and exclusive jurisdiction of such courts.

24. Questions or Concerns

Please send us your questions and comments to stef@proliquidpc.com.

 

IV. PRIVACY POLICY

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). In keeping with this commitment, we act in accordance with our Privacy Policy with respect to the collection, use and disclosure of personal information. Our Privacy Policy is based on the values set out in the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.

25. Introduction

We are responsible for the preservation and protection of the personal information we hold. We have appointed one or more persons whose responsibility is to ensure compliance with our Privacy Policy.

26. Definition of objectives

We collect, use, and disclose personal information to provide you with the product or service you have requested and to offer you other products and services that we believe may be of interest to you. The purposes for which we collect personal information will be stated before or during the collection process. In some cases, the purpose of this collection of information will be obvious, and consent may be implied. This is the case, for example, when we ask you for your name, address, and payment data as part of the order process.

27. Consent

Your knowledge and consent are essential for the collection, use or disclosure of your personal information, except as required or permitted by law. You always have the choice whether or not to provide us with your personal information. However, your decision not to provide us with certain information may prevent us from providing you with our products or services. We will not require you to consent to the collection, use or disclosure of information as a condition of providing a product or service, unless we need that information to provide you with the product or service.

28. Restrictions on Information Collection

The personal information we collect will be limited to the details necessary for the purposes we have identified. With your consent, we may collect personal information from you in person, by telephone, mail, fax, or the Internet.

29. Limitation on Use, Disclosure and Retention

Personal information may not be used or disclosed for purposes other than those for which it was collected, unless you have agreed to it being collected or as required or permitted by law. Personal information will only be retained for the period necessary for the purposes for which it was collected, or for the period required by law. [If applicable, describe all parties with whom you may share personal information.]

30. Accuracy

Your personal information will be kept in the most accurate, complete, and up-to-date form necessary for the purposes for which it is to be used.

31. Protection of Customer Information

Personal information will be protected by security safeguards appropriate to the level of sensitivity of the information. We take all reasonable precautions to protect your personal information from loss and unauthorized use, access, and disclosure.

32. Transparency

We will provide you with access to information about our policies and practices regarding the management of your personal information.

33. User Access

You will be informed upon request of the existence, use and disclosure of your personal information, and you will be able to access it. You may verify the accuracy and completeness of your personal information and may request that it be amended, if necessary. In some cases where permitted by law, however, we will not share certain information with you. For example, we may not disclose information about you if it also relates to other individuals or if it is subject to legal or security restrictions, or if it is proprietary business information.

34. Handling customer complaints and suggestions

You may send us your questions or requests about our Privacy Policy or practices using the following contact information:

cp@proliquidpc.com

35. Additional Information

a. Cookies

A cookie is a small computer file or piece of information that may be stored on your computer’s hard drive when you visit our websites. We may use these cookies to improve the functions of our website and, in some cases, to provide a personalized online experience to visitors.

Cookies are commonly used, and most web browsers are set by default to accept them automatically. You can change your Internet browser settings to prevent your computer from accepting cookies or from being notified when you receive a cookie, so that you can refuse it. Please note, however, that if you disable cookies, you may not benefit from the optimal performance of our website.

b. Other websites

Our website may contain links to third party sites that are not governed by this Privacy Policy. Although we strive to include only links to sites with high standards of privacy, our Privacy Policy no longer applies when you leave our website. In addition, we are not responsible for the privacy practices of third-party websites. We therefore advise you to review the privacy statements of these sites to determine how your information will be collected, used, shared, and disclosed.